Imagine you could send yourself little parcels of time gains when working on your data management? That’s exactly what Altares Dun & Bradstreet delivered for bpost. Of course, not in the shape of parcels, but in the form of a daily dual exchange loop and further enrichments of a large database. This type of data management allows bpost to optimize their daily activities and focus pro-actively on their relationships with customers and suppliers.
"The goal is to always have up-to-date financial information so that bpost can focus on the more risky customers."
Time is of the essence. This is certainly true for bpost, the Belgian Post Group, responsible for the delivery of national and international mail. Time gains are key to a company that provides a wide range of postal, courier, direct marketing, banking, insurance, and electronic services for over 20.000 customers.
For 5 years now, Altares Dun & Bradstreet concern themselves with the specific data management needs of bpost. bpost is a state-owned company, which means they need specific classifications, enrichments and rating systems that are in line with the company’s values to, for instance, support start-ups or state-owned companies.
In Altares Dun & Bradstreet bpost found a partner with an international reach that can give immediate insight in a very large customer base, extending to more than 20.000 active customers, and adapt the database management to bpost’s specific needs. For bpost, these requirements mean that their data, firstly, needed to be classified financially. Next to that, the data needed to be enriched, so that immediate insight is possible about which customer requires attention from bpost. The rating system needed to be adaptable according to the type of customers so that bpost, as a social player in the field, can support businesses such as start-ups or state-owned companies. Of course, all these processes needed to be automated to facilitate the daily monitoring of all data.
Cristina Bonacasa, Credit and Collection Manager at bpost, explains: “To complete our master data with financial information and with the identification of the riskier customers in our portfolio, we needed an international partner that could enrich the owned data and ensure an easy integration with our in-house systems.” The goal is to always have up-to-date financial information so that bpost can focus more broadly on riskier customers only.
Thanks to a seamless integration, the dual correspondence and the daily customized and automated update, human interventions are reduced to a mere 1,5% of total active customers. Due to the data being delivered in the right package, human resources, as well as time, costs and risks are minimized. As Cristina Bonacasa clarifies:
Without the solution offered by Altares Dun & Bradstreet, we would need a lot more resources to enrich, maintain and analyse the financial information. Our partnership with Altares Dun & Bradstreet allows us to implement a credit management solution which is mostly no touch base. This gives us the opportunity to focus more on riskier customers and negotiations and collection.
Altares Dun & Bradstreet
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1702 Dilbeek (Brussel)