Securing data quality plays a crucial role for an international organization like LC Packaging. "In all countries we work with the SAP-ERP system for registering customer information," Nick Jansen explains. "In order to determine whether to engage with a customer, it is important that the information in this system is up to date and real-time."
“To decide whether you are going to work with a customer, it is important that the information in this system is up-to-date and transparent in real time.”
LC Packaging is a family business that has been active in the packaging industry since 1923. The company that once started selling and repairing jute bags has grown significantly over the past 95 years and expanded to more than 16 countries within Europe, Asia and Africa. This multinational company with more than a thousand employees and over 8,000 customers is not only an importer, but also a producer and distributor of packaging. With more than 70,000 m3 of warehouses, LC Packaging is market leader in packaging for the agricultural sector and FIBCs. By supplying from stock, they can guarantee ‘next day’ deliveries, even in high season.
However, the growth of LC Packaging also involves risk. It has become increasingly difficult to maintain an understanding of the payment behaviour and creditworthiness of current and potential customers. The company therefore decided to enter into a partnership with Altares Dun & Bradstreet. An important condition for the cooperation was the functionality of linking the company’s own SAP system to Altares’ international database. In this way, the organisation always has real-time access to up-to-date data in the field of credit management. Nick Jansen, director at LC Packaging, talks about the results of the collaboration.
LC Packaging is still growing, and Jansen is very proud of that. He does not exclude that they will enter new countries: “If we are going to do business in a new country, then I know one thing for sure. Before selling even one bag or box, we first implement our SAP-ERP system, including the link to the Altares database. In order to limit risks, it is essential that each country works with the same information and from the same systems. For us, the SAP system and the link with the Altares database are therefore the basis of our organisation. The good thing about the Altares database is that the after sales service is available.
"To make sure we are sourcing good, reliable dealers everywhere, we need the expertise of Altares Dun & Bradstreet.
'We can now act proactively when it comes to credit risk.'
"We had another business information provider, but in testing we found that with their data we were only covering 45 percent of our customers.
'Doing business based on current, complete and accurate data.'
'Only by automating can we make substantial gains.'
'Improved customer insight and optimal service'
'For Barco, it is important to support your strategy and decisions with market data.'
'Altares Dun & Bradstreet's Marketing Insight solutions have provided ten times higher conversion from 'suspects' to 'prospects' in the Benelux'
'Altares Dun & Bradstreet understands the data and the business. Together we will take steps toward the sustainable future.'
"We obviously don't want to do business with individuals or organizations that are subject to sanctions.
'In the past, we used to spend a ton, or as much as a ton and a half, annually writing off accounts receivable.'
"Our data partner therefore needed to have international data.
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