Van Ameyde optimises claims management with human help thanks to Altares Dun & Bradstreet’s Compliance platform
Van Ameyde serves more than one thousand corporate clients in the global insurance, claims and risk management markets. The company distinguishes itself by translating their clients' brand stories and ensuring that its clients deliver on their promises to their customers. Accurate, reliable and quality data are a necessity at every step in the claims chain, from the first notification of loss to settlement, fulfilment and recourse. That’s how they ended up partnering with Altares Dun & Bradstreet.
Van Ameyde Group
75
years of experience
1.500
committed team members
1.000
customers
At Van Ameyde, our main aim is always to optimise the claim settlement process with more access to human help, even though claims are usually associated with data and figures. Thanks to the centralised access to high-quality data and the automated process within the Altares Dun & Bradstreet tools, we can dedicate all our time to providing support to our employees.”
1. The Challenge
Accurate and easy screening of all the parties involved
With more than 75 years of expertise as a prominent claims handling company, national and international insurers can count on the knowledge and insights of Van Ameyde to take their customer experience to the next level, something the company prides itself on. Clients play a key role in Van Ameyde’s success story and this customer focus sets them apart from other service providers in the global market.
To support its extensive service portfolio, Van Ameyde has subdivided its organisation into various divisions. Every day, claims handlers with the right amount of expertise and empathy dedicate themselves to meeting their clients' needs within the Solutions division. The team of IT professionals in the Systems division, meanwhile, provides innovative and high-technological software customisation solutions for the entire claims chain. Van Ameyde also develops modern, optimised platforms specifically for the damage insurance market for those insurers wishing to replace old systems. The Specialists division offers consultancy services, with a global network of loss adjusters and surveyors on hand to deal with more complex cases. To optimise compliance policy, Van Ameyde uses indueD, a centralised platform for real-time insights into organisational structures, property rights, sanction lists, and risk classifications of companies around the world.
Edwin van den Berg: “A claim involves several financial flows. An accurate and easy screening of all the parties involved is crucial. Initially this was a very time-consuming process. Our team had to include time for regular checks. Moreover, finding the required UBO was always a challenge.”
“We were looking for a solution that would give us reliable insights about property rights on the one hand, and reduce the workload of our employees, on the other. That way, we can work more hands-on and effectively, allowing our employees to concentrate on more challenging issues by eliminating repetitive tasks. Ultimately, we ended up choosing indueD, the all-in-one compliance management and due diligence platform by Altares Dun & Bradstreet.”
2 The solution
The indueD compliance platform
Thanks to indueD, Van Ameyde has an at-a-glance comprehensive overview of property rights, sanction lists, risk analyses and organisational structures. With this platform and the D&B data, they have a watertight compliance process available. They can also use the indueD API, to integrate the platform into systems, which is indispensable in view of digital transformation.
Edwin van den Berg of Van Ameyde: “Thanks to indueD, our performance has become much more effective. Altares Dun & Bradstreet makes available a wide range of qualitative data through the platform, which provides us and our clients peace of mind. Moreover, the platform gives us access to new ownership structures at a glance. It is crystal clear which risk classification a client, partner or supplier has and why this is the case, giving us an opportunity to carefully determine how to proceed.”
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3. The result
More efficiency thanks to a professional partnership
Edwin van den Berg of Van Ameyde: “Since our cooperation with Altares Dun & Bradstreet, we have significantly improved the success ratio of UBO identification, enabling us to perform our UBO validation and screening efficiently and correctly. This also frees up more time for more complex screening cases. It enables us to focus more on providing human support for damage claims.”
“We are also very satisfied about how our collaboration with Altares Dun & Bradstreet has evolved into a professional partnership”, Edwin van den Berg continues. “Our tremendous synergy is mutually reinforcing. That is what a real partnership is all about. If someone asked me to describe our partnership in three words, I’d definitely say symbiotic. But I also think our collaboration is innovative and out of the box. Instead of following the beaten path, our contacts at Altares Dun & Bradstreet make every effort to suggest the most optimal, innovative solution with a common goal, namely to provide the best customer experience.”
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