How brand preference shapes the B2B buyer's journey

Henrica Westhoeve
July 19, 2024 - Reading Time 2 minutes

Earlier in a webinar , it was mentioned that a company considers only 1.7 suppliers when purchasing a new product or service. This is quite low. On the other hand, the same company researches over 10 sources before making a purchase decision. So, if you want to be among those 1.7 suppliers, it's crucial to appear at the right moment within those sources. The buyer's journey is already 90% completed by the time someone decides to contact your sales department.

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The role of brand preference in the B2B market

In the B2B world, brand preference is not just a matter of recognition but also of trust and reliability. Decision-makers in companies are looking for partners who understand and can support their business objectives. A strong brand exudes reliability and quality, which is crucial for gaining the trust of business clients.

The importance of the right timing

In the buyer’s journey, timing is everything. Since most of the research and evaluation phases occur before a potential customer contacts your sales department, it's crucial to be visible early in this journey. This means your brand needs to be present in the places where your target audience is seeking information: online reviews, industry publications, social media, and more.

Interesting read: This is how you use sales triggers to engage with prospects at the right time

Optimaliseren van de Buyer’s Journey

Optimizing the buyer's journey starts with understanding your customer and delivering relevant, valuable content at every touchpoint. This is where a good CRM system comes in handy. By collecting and analyzing data on customer interactions, you can create personalized experiences that match your target audience's needs and preferences.

Interesting read: The importance of an Ideal Customer Profile (ICP) and how to build one

With an effective CRM system, you can:

  1. Segmentation of your target audience: Understand which segments are most likely to choose your brand and tailor your marketing strategies accordingly.
  2. Content creation and distribution: Deliver content that is relevant to each stage of the buyer's journey, from awareness to consideration to purchase.
  3. Data-driven decisions: Use data analytics to gain insights into customer behavior and preferences so you can continually optimize your marketing and sales strategies.
  4. Automation of marketing processes: Automate routine tasks to work more efficiently and scale your marketing efforts.

Interesting read: We have everything your CRM needs

Conclusion

In the B2B market, brand preference is a powerful tool that helps build trust and differentiate your brand in a competitive market. By optimizing the buyer's journey and being in the picture at the right time, you increase the likelihood that your brand will be considered and ultimately chosen. A powerful CRM system can help you do this by providing insight into customer behavior and supporting you in delivering personalized, relevant experiences.

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